Refund & Return Policy
🔹 1. Return Eligibility
We only accept returns in the following cases:
- You received a damaged product
- You received the wrong item
To be eligible:
- You must contact us within 24 hours of delivery
- Product must be unused and in original packaging
🔹 2. Non-Returnable Conditions
We do not accept returns or refunds in these cases:
- Change of mind after receiving the product
- Opened or used product
- Minor packaging damage caused during shipping
- Delay in delivery due to courier issues
🔹 3. Refund Process
- Once your return is approved, we will process your refund
- Refund will be issued via:
- Bank Transfer / EasyPaisa / JazzCash
- Refund processing time: 3–7 working days
🔹 4. Exchange Policy
- If you received a wrong or damaged item, we offer a free exchange
- Our team will arrange a replacement at no extra cost
🔹 5. Order Cancellation
- You can cancel your order before dispatch only
- Once the order is shipped, cancellation is not possible
🔹 6. Important Note
As Wiki Cream is a cosmetic/herbal product, results may vary from person to person.
We do not offer refunds based on results or expectations.
🔹 7. Contact Us
For any return or refund request, contact us:
📞 Phone / WhatsApp: [Your Number]
📧 Email: [Your Email]
🔹 8. Policy Updates
We reserve the right to update this policy at any time without prior notice.